To uninstall JungleMail, your SharePoint account must have at least the following permissions:

  • Member of the local server Administrators group (to install application files);
  • Member of the SharePoint Farm Administrators group (to deploy solutions to the farm);
  • SharePoint site collection administrator (to activate the features after installation).

To uninstall JungleMail

  1. Copy JungleMail installer on the SharePoint server running the Central Administration service. If you haven't, you can always download the installer here.
  2. Restart the World Wide Web Publishing Service (W3SVC) before installation on every server running it in your SharePoint farm. You can use the  iisreset  /stop / noforce  and  iisreset  /start command line commands. This will ensure that no system files that need to be updated are locked, which could cause the installation to fail.
  3. Launch JungleMail Installer from SharePoint Server running Central Administration Service. The product will be automatically removed from all other SharePoint Farm servers by the SharePoint Timer service.
    Note: Uninstallation may cause 2-5 minutes of downtime.

  4. Wait for the installer to check if JungleMail can be installed from the current machine.
  5. Wait for the installer to check if JungleMail is already installed.
  6. Choose Remove option.
  7. Wait for the setup to complete.
  8. Make sure there were no errors and close the installer.
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