Error message when sending a test email or submitting a job

Note

This tutorial applies to JungleMail 4 only.

Symptoms:

An error message appears when the user sends a test email or submits a Job.

1. Error message:

JungleMail is unable to send e-mails because of error in configuration. E-mail From address is not specified. Please configure Outgoing E-Mail Settings in JungleMail Site Collection Settings or JungleMail Global Settings in SharePoint Central Administration.

Occurs:

Occurs when user sends test email or submits a Job.

Cause:

JungleMail is unable to resolve “From” field address for sending emails.

Outcome:

JungleMail fails to send any emails. User is unable to submit a Job.

Solution:

Specify From email address.

From email address can be configured on different levels:

SharePoint global configuration:
SharePoint Central Administration >System Settings > Configure outgoing e-mail settings > From address.
SharePoint Web Application level configuration:
SharePoint Central Administration > Application Management > Manage web applications > Select Web Application > General Settings > Outgoing E-mail > From address.
JungleMail global configuration:
SharePoint Central Administration > JungleMail global settings > E-Mail “From” Field.
JungleMail Site Collection level configuration:
Site Settings > Site Collection Administration > EnovaPoint JungleMail Settings > E-Mail “From” Field.

2. Error message:

Occurs:

Occurs when a user sends test email or submits a Job.

Cause:

JungleMail settings are set to use job author email address for From field, but current user does not have an email address specified in User Information list on current Site Collection

Outcome:

JungleMail is failing to send emails from current user. Current user is unable to submit a Job.

Solutions:

1. Change From address settings

From email address settings can be changed on different levels:

JungleMail global configuration:
SharePoint Central Administration > JungleMail global settings > E-Mail “From” Field.
JungleMail Site Collection level configuration:
Site Settings > Site Collection Administration > EnovaPoint JungleMail Settings > E-Mail “From” Field.

2. For users: Ask your administrator to check why your SharePoint user does not have an email address specified in User Information list on current Site Collection. This can be caused by User Profiles Service misconfiguration.

3. For Administrators: If you are using system account without an email address, navigate to My Settings > Edit item and enter your email address or use another user account which has an email address

3. Error message:

JungleMail is unable to send e-mails because of error in configuration. SMTP server address is not specified. Please configure Outgoing E-Mail Settings in JungleMail Site Collection Settings or JungleMail Global Settings in SharePoint Central Administration.

Occurs:

Occurs when user sends test email or submits a Job.

Cause:

JungleMail is unable to resolve the SMTP server address for sending emails.

Outcome:

JungleMail fails to send any emails. A user is unable to submit a Job.

Solution:

Specify SMTP server address.

SMTP server address can be configured on different levels:

SharePoint global configuration:
SharePoint Central Administration > System Settings > Configure outgoing e-mail settings > Outbound SMTP server.
SharePoint Web Application level configuration:
SharePoint Central Administration > Application Management > Manage web applications > Select Web Application > General Settings > Outgoing E-mail > Outbound SMTP server.
JungleMail global configuration:
SharePoint Central Administration > JungleMail global settings > Outbound SMTP server.
JungleMail Site Collection level configuration:
Site Settings > Site Collection Administration > EnovaPoint JungleMail Settings > Outbound SMTP server.